1. Who We Are
Launch.pad is a web design product created and operated by Monolith-UX. We provide professional one-page websites for small businesses, delivered within 48 hours.
If you have any questions about this Privacy Policy or how we handle your data, you can reach us at launch.pad@monolith-ux.com.
2. What Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
- Contact and project information: When you submit our contact or onboarding form, we collect your name, email address, business name, and project details you choose to share.
- Payment information: Payments are processed by a third-party payment processor. We do not store your full card number or sensitive payment data on our servers. The processor handles this securely in accordance with PCI-DSS standards.
- Usage and analytics data: We use Google Analytics to collect anonymised information about how visitors interact with our website, including pages viewed, time on site, and general geographic region. This data does not identify you personally.
- Communications: If you contact us by email, we retain those communications in order to respond to you and keep a record of our correspondence.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver the website design service you have purchased and to communicate with you about your project.
- To respond to your questions and support requests.
- To send occasional product updates, service announcements, or tips relevant to your website. You may opt out of these at any time by replying to any email or contacting us directly.
- To understand how our website is used so we can improve it — using anonymised analytics data only.
- To comply with legal obligations where required.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only with trusted service providers who assist in operating our business, including:
- Hosting providers who store our website and project files.
- Analytics providers (Google Analytics) who help us understand site usage.
- Payment processors who handle transaction security on our behalf.
- Email service providers used to send project communications.
Each of these providers is bound by confidentiality obligations and may only use your data as needed to perform services on our behalf. We do not permit them to use your data for their own marketing purposes.
We may also disclose your information if required to do so by law or in response to a valid legal request.
5. Cookies
We use cookies to operate our website and understand how it is used. For full details on the cookies we use and how to manage them, please see our Cookie Policy.
6. Data Retention
We retain the information you provide in the following way:
- Project and contact data is retained for up to 2 years from the date your project is completed, so we can respond to follow-up requests and provide ongoing support.
- Payment receipts and transaction records are retained for as long as required by applicable tax and accounting laws.
- Analytics data is retained and anonymised according to Google Analytics' default retention settings.
When data is no longer needed, we delete it or anonymise it in a manner consistent with our security practices.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or incomplete information.
- Request deletion of your personal information, subject to certain legal obligations.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at launch.pad@monolith-ux.com. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our service is intended for business owners and is not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. For material changes, we will notify you by email using the address you provided. We encourage you to review this page periodically for the most current information.
The date at the top of this page indicates when the policy was last revised.
10. Contact
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Launch.pad — a Monolith-UX product
Email: launch.pad@monolith-ux.com